Got questions? This way.
Find everything you need to know about riding or driving with PicUpMe, all in one place.
General questions:
Curious about PicUpMe? Our general FAQs answer everything riders and drivers need to know, from subscription plans to platform benefits and support. Find all the details in one place.
PicUpMe offers affordable subscription-based rides for commuters and better earning opportunities for drivers with flexible schedules.
Right now, PicUpMe is exclusively available in Bangalore, but we have plans to expand to other cities soon.
No, PicUpMe is completely transparent with pricing for both riders and drivers. You’ll know exactly what you’re paying or earning.
All vehicles undergo a thorough inspection before joining the platform to ensure safety, cleanliness, and comfort for our riders.
Both riders and drivers can rate and review their experience after each trip. Your feedback helps us continuously improve our service.
For Riders:
Discover everything about our subscription plans, booking process, safety measures, and how we make your rides stress-free.
PicUpMe offers daily, weekly, and monthly subscription plans to suit your commuting needs. Each plan provides rides within designated areas, offering predictable pricing and no surge charges.
In order to book a ride with PicUpMe, you can simply visit our app or the booking section on the website and fill out the details. Once we have received your details, we will get in touch to confirm the details and allot you a driver.
Customers will be given an option to cancel the ride for free if informed 12 hours in advance via
sending a “cancel my ride” message on WhatsApp. This can happen only in 5% of the total rides booked by the customer. For example, 4 rides are cancellable if 40 trips are booked; 1 ride is cancellable if 5 trips are booked.
All canceled rides will be added to next month’s subscription plan free of charge. In any case, customers will have to bear the cost for any rides canceled above the prescribed 10% rides.
In case the driver is late by 10 minutes of your desired pickup time, you will be refunded for that trip by the end of the day. Delayed trips will not be refunded in case of major traffic jams, rains or
water-logging.
Rescheduling is possible only if required slots are available. You need to inform us 12 hours in advance in case you want to change your pickup timings.
PicUpMe reserves the right to accept or reject the reschedule request. In such cases, cancelled rides will be carried forward on the basis of the above cancellation policy.
Safety is our priority. All drivers are verified through a thorough background check, and rides are GPS-enabled for real-time tracking. You can also share your ride details with friends or family.
If you encounter any problem, our customer support team is just a call or message away. They’ll assist you promptly to ensure a smooth experience.
For Drivers:
Find answers to all your questions about registering, payments, flexible schedules, and how PicUpMe supports your success as a driver.
Registering is simple! Visit our website or app, fill out the registration form, and upload the necessary documents such as your driver’s license, vehicle registration, and insurance details. Once verified, schedule a quick vehicle inspection, and you’re ready to start driving with PicUpMe.
Your vehicle must be in good condition, registered, and insured. It should meet local safety standards and pass our vehicle inspection process. We accept sedans, hatchbacks, and SUVs that meet our platform's guidelines.
Absolutely! With PicUpMe, you have full control over your schedule. Drive during peak hours for higher earnings or choose flexible hours that fit your lifestyle.
Our subscription-based model creates predictable demand by connecting drivers with riders who are already part of our platform. This ensures you have consistent ride requests and more opportunities to earn.
Payments are processed daily and transferred directly to your registered bank account. You’ll also receive detailed earnings reports, so you can track your income with ease.